Instant Messaging Add-on
We’re finding out that more and more people are using instant messaging (a.k.a. IM) as their preferred method of contact. After implementing IM on our EZCapper site http://www.ezcapper.com/contactUs.asp we’ve gotten new clients with little effort. The clients that come from IM are much more willing to buy on the spot and tend to ask more detailed questions than they would by email or on the phone. We find that this is a very effective way to acquire new customers and support existing ones.
Here is an example of an implementation:
http://www.ezcapper.com/contactUs.asp
http://atsinsider.biz/ (right column)
You can add this feature yourself by going to meebo.com and getting the tools. For those that need assistance we’ll set it up for you for a cost of $95 and set up your account for you so you can begin logging in right away without the need to learn how to use it. Included at this cost is 1 month of support (beyond the 1 month you will not need support but if you do it’ll be $10 per incident).
Note that this IM works with mobile devices too such as your iPhone.
[...] instant messaging on your site to answer [...]
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12 Sep 10 at 4:49 pm